Terms of Service

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Last updated: 5 October 2026

Welcome to Perla. These Terms of Service set out the terms that apply when you visit and use our website at www.perlaskin.com.au or purchase products from us.

By using our website or placing an order with Perla, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy and Refund & Returns Policy.

If you do not agree with these terms, please do not use our website or place an order with us.

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1. About Perla

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This website is operated by Perla.

Throughout these Terms, "Perla", "we", "us" and "our" refer to Perla, while "you" and "your" refer to the person using our website or purchasing our products.

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2. Using Our Website

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You agree to use our website for lawful purposes and in a way that does not interfere with the operation, security or availability of the website.

You must not use our website to:

• Engage in unlawful or fraudulent activity

• Attempt to gain unauthorised access to our website or systems

• Introduce malicious software or code

• Copy, reproduce or use our website content without our permission

• Misuse or interfere with the website or its security

We reserve the right to restrict or refuse access to our website where we reasonably believe it is necessary to protect Perla, our customers or our website.

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3. Products

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We make every effort to ensure that product descriptions, photographs, colours and other information on our website are accurate.

However, colours may appear slightly different depending on your device or screen, and minor variations may occur between product photographs and the actual product.

Our products are subject to availability. We reserve the right to discontinue products, change product descriptions or make changes to our range at any time.

Nothing in these Terms affects your rights under the Australian Consumer Law.

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4. Orders and Payments

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When you place an order through our website, you are making an offer to purchase the products in your order.

Your order is subject to availability and acceptance by Perla. We reserve the right to cancel or refuse an order in circumstances including where a product is unavailable, there has been an obvious pricing or listing error, or we reasonably suspect fraudulent or unauthorised activity.

Payments made through our website are processed securely through our payment provider, Square.

You are responsible for providing accurate and complete information when placing an order, including your name, contact details and delivery address.

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5. Pricing

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All prices displayed on our website are in Australian dollars (AUD) and include GST where applicable.

We reserve the right to change prices at any time. Price changes will not affect an order that has already been accepted and paid for, except where an obvious pricing or listing error has occurred.

If we discover an obvious error in the price of a product after you have placed an order, we will contact you as soon as reasonably possible and provide you with the option to confirm the order at the correct price or receive a full refund.

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6. Shipping

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Shipping within Australia is available for a flat rate of $6.

Further information about processing times, delivery and tracking can be found in our Shipping Policy.

Once an order has been dispatched, delivery times may be affected by circumstances outside of Perla's control, including postal delays, weather or other disruptions.

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7. Returns and Refunds

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Our Refund & Returns Policy explains when returns, refunds and replacements may be available.

Nothing in our Refund & Returns Policy or these Terms is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.

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8. Product Use

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Our products are intended to be used as described on the product packaging and website.

Please read product labels and directions carefully before use.

If you have known allergies or sensitivities, we recommend reviewing the ingredients before purchasing or using a product.

If irritation or an adverse reaction occurs, discontinue use and seek appropriate medical advice where necessary.

Product information provided on our website is intended for general information and does not constitute medical advice.

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9. Website Content and Intellectual Property

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All content on the Perla website, including our logo, branding, product names, photographs, graphics, text, designs and other original material, belongs to Perla or is used with permission.

You may view and use our website for personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute, publish or commercially use our content without our prior written permission.

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10. Third-Party Websites and Services

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Our website may contain links to third-party websites or services.

These links are provided for convenience, and Perla is not responsible for the content, availability, security or privacy practices of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

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11. Website Information

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We aim to keep the information on our website accurate and up to date. However, there may occasionally be errors, omissions or information that has not yet been updated.

We reserve the right to correct errors, update information and make changes to our website, products and services when necessary.

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12. Limitation of Liability

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To the extent permitted by law, Perla will not be responsible for loss or damage arising from your use of our website where that loss or damage is caused by circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies any rights, guarantees or remedies that cannot legally be excluded under the Australian Consumer Law or any other applicable law.

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13. Australian Consumer Law

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Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund or other remedy where a product does not meet the guarantees required by law.

Nothing in these Terms is intended to limit your legal rights as a consumer.

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14. Privacy

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Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it and how we protect your information.

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15. Changes to These Terms

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We may update these Terms of Service from time to time to reflect changes to our business, website or legal requirements.

The most current version will always be available on this page. Your continued use of our website after changes have been posted means that you accept the updated Terms.

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16. Governing Law

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These Terms of Service are governed by the laws of Australia.

Any disputes arising in relation to these Terms or your use of our website will be subject to the applicable laws and courts of Australia.

 

17. Contact Us

 

If you have any questions about these Terms of Service, please contact us:

Perla
Email: hello@perlaskin.com.au
Website: www.perlaskin.com.au