Shipping Policy
Last updated: 5 October 2026
We want getting your Perla products to you to be simple and affordable.
Shipping within Australia
We offer $6 flat-rate shipping Australia-wide on all orders.
Orders are sent via Australia Post using tracked Parcel Post. Once your order has been dispatched, you will receive tracking information so you can follow your parcel's journey.
Processing & Dispatch
We aim to process and dispatch orders within 2–3 business days of receiving your order.
During busy periods, promotions or product launches, dispatch may take a little longer. If there are any unexpected delays, we will do our best to keep you informed.
Delivery Times
Once your order has been dispatched, Australia Post delivery times will vary depending on your location.
As a general guide, allow approximately 2–6 business days for delivery within Australia. Regional and remote areas may take a little longer.
Please note that delivery times are estimates and are outside of Perla's control once your parcel has been handed to Australia Post.
Tracking Your Order
Once your order has been dispatched, you will receive an email containing your tracking details.
If your tracking information hasn't updated for several days or your parcel appears to be delayed, please contact us at hello@perlaskin.com.au and we will do our best to assist.
Incorrect or Incomplete Delivery Details
Please make sure your delivery address is correct before completing your order.
Perla cannot be held responsible for parcels delivered to an incorrect address supplied at checkout. If your parcel is returned to us because of an incorrect or incomplete address, additional postage may be required to resend your order.
Lost or Damaged Parcels
We take care to package your Perla products securely before they leave us. If your parcel arrives damaged, please contact us at hello@perlaskin.com.au as soon as possible and include photographs of the damaged packaging and products.
If your parcel is lost in transit, please contact us and we will work with Australia Post to investigate the delivery.
International Shipping
At this stage, Perla ships within Australia only.
We hope to offer international shipping in the future.
Questions
If you have any questions about your order or our shipping policy, please contact us at:
We are always happy to help.