Privacy Policy

Last updated: 4 October 2026

At Perla, we value your privacy and want you to feel confident when shopping with us.

This Privacy Policy explains how Perla (“we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our website at www.perlaskin.com.au, purchase our products, contact us or otherwise interact with our business.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The personal information we collect depends on how you interact with Perla. This may include:

Your name, email address, phone number and delivery or billing address
Information relating to your orders and purchases
Payment and transaction information
Information you provide when contacting us or making an enquiry
Information you provide when subscribing to emails or marketing communications
Information about how you use our website, such as pages viewed, products viewed or added to your cart, browser information, device information and IP address

You can choose not to provide certain information, although this may mean we are unable to process an order or provide particular services to you.

How We Use Your Information

We may use your personal information to:

Process, fulfil and deliver your orders
Process payments and provide order confirmations and updates
Respond to questions, enquiries, returns or other customer service requests
Manage and improve our website, products and customer experience
Maintain the security of our website and help prevent fraudulent or unauthorised transactions
Send marketing or promotional communications where you have chosen to receive them
Meet our legal, accounting and regulatory obligations

We only use personal information for purposes connected with operating Perla or where otherwise permitted or required by law.

Payments

Perla uses Square as its payment gateway for online purchases.

When you make a purchase, Square may collect and process information required to complete your transaction, including payment card details, billing information and transaction details.

Perla does not store your complete payment card details. Payment information is processed by Square in accordance with its own privacy and security practices.

Wix and Our Website

Our website is hosted and operated using Wix. Wix may collect, store and process certain information on our behalf to provide website hosting, ecommerce, analytics, security and related services.

Some information may be processed or stored in countries outside Australia as part of these services.

Cookies and Website Analytics

Like many websites, our website may use cookies and similar technologies.

Cookies are small files placed on your device that can help our website function properly, remember your preferences and provide information about how visitors use our website.

We may use cookies and similar technologies to:

Keep our website functioning correctly
Remember preferences and shopping cart information
Understand how visitors use our website
Improve our website and customer experience
Measure the effectiveness of our marketing

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of our website work.

Marketing Communications

If you subscribe to Perla emails or otherwise consent to receive marketing communications, we may use your contact information to send you news, product updates, offers and other Perla communications.

You can unsubscribe at any time using the unsubscribe link provided in our marketing emails or by contacting us.

Even if you unsubscribe from marketing, we may still contact you when necessary in relation to an order, payment, delivery or customer service enquiry.

Sharing Your Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

Wix and website service providers
Square and payment service providers
Delivery and shipping providers
Email and communication services
Analytics and technology providers
Professional advisers and service providers

We may also disclose information where required by law, to protect our legal rights, or to investigate suspected fraud, security issues or unlawful activity.

Third-party providers may process your information according to their own privacy policies and practices.

Third-Party Websites and Social Media

Our website may contain links to third-party websites or social media platforms.

Once you leave the Perla website, the privacy practices of those third parties apply. We are not responsible for the privacy, security or content of websites or platforms operated by other organisations.

Security and Storage

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, maintain business records and comply with legal, tax and accounting obligations.

Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before responding to certain requests.

Privacy Complaints

If you have a question or concern about how Perla handles your personal information, please contact us using the details below.

We will take privacy concerns seriously and aim to respond within a reasonable period.

If you are not satisfied with how we have handled your privacy complaint, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

When we make changes, we will publish the updated Privacy Policy on our website and update the “Last updated” date above.

Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy-related complaint, please contact us:

Perla
Email: hello@perlaskin.com.au
Website: www.perlaskin.com.au