Refund Policy
Last updated: 5 October 2026
We want you to love your Perla products. If there is an issue with your order, please get in touch with us and we’ll do our best to help.
Returns
We accept returns within 30 days of receiving your order.
To request a return, please contact us at hello@perlaskin.com.au with your order number and the reason for your return.
Please do not send an item back before contacting us and receiving approval from Perla.
For hygiene reasons, skincare and personal care products must be unused, unopened and in their original packaging to be eligible for a return, unless the product is faulty, damaged or incorrectly supplied.
You will also need to provide proof of purchase.
Change of Mind
If you have simply changed your mind about a purchase, the item must be unused and unopened and returned in its original condition.
Return postage for change-of-mind returns is the responsibility of the customer.
Once we receive and inspect the returned product, we will let you know whether your refund has been approved.
Damaged, Faulty or Incorrect Items
Please check your order when it arrives. If your product has been damaged during delivery, is faulty, or you have received the wrong item, please contact us at hello@perlaskin.com.au as soon as possible.
Please include your order number and, where possible, photographs of the product and packaging so we can assess the issue and arrange an appropriate solution.
If your item is confirmed to be faulty, damaged or incorrectly supplied, Perla will cover the reasonable cost of return postage and will arrange a replacement or refund where appropriate.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of products that have been opened or used, unless the product is faulty or damaged.
Gift cards are also non-refundable.
Sale items may be eligible for return where required by Australian Consumer Law.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please allow up to 10 business days for the refund to be processed by Perla. Your bank or payment provider may then take additional time to make the funds available in your account.
If you have not received your refund after this time, please contact us at hello@perlaskin.com.au
Australian Consumer Law
Nothing in this policy is intended to limit or exclude your rights under the Australian Consumer Law.
If a product is faulty, unsafe, not fit for purpose, or does not match its description, you may have rights to a repair, replacement or refund regardless of our change-of-mind return policy.
Questions
If you have any questions about returns or refunds, please contact us at:
We're always happy to help.